Registering with the practice If you wish to register with the practice, you must live within the practice catchment area – Dunfermline area, including Townhill, Wellwood, Kingseat, Halbeath, Rosyth, Crossford and Cairneyhill. How to see a doctor at the surgery Continuity of care is easier if you see your regular doctor. If your doctor is not available, however, please consult another doctor if you wish. To see your doctor in the surgery, an appointment can be made by calling in or by telephoning 623516. We also offer the facility of making/cancelling doctors’ appointments online – please ask at Reception for details. Routine appointments can be made up to four weeks ahead and further appointments are made available at 8.30am each day. If an urgent appointment is not available, and you feel that medical advice is needed, the practice has a triage system and a clinician will telephone you for more information. Double appointments may be needed for patients with multiple problems. If you are unable to keep your appointment please let us know as soon as possible so we can offer the appointment time to other patients.
Surgery times There are regular surgeries running throughout the day (Monday – Friday) between 8.30am and 5.20pm. There is a doctor on call for emergencies throughout the day. On a Monday, appointments with a doctor are available until 7pm. All doctors appointments are 10 minutes, translation and procedures which need longer must be discussed in advance with Reception. Our office staff are on duty and our telephone lines are open Monday to Friday from 8.00am to 8.30am for emergency immediate medical assistanceand 8.30am until 6pm for general enquiries. The surgery opens at 8.30am.
Telephone advice from your doctor On occasion, it may be necessary to request medical advice from the doctors by telephone. If this is required, please call the surgery and ask for a telephone appointment. You will be asked for your contact number (landline, if possible) and the doctor will return your call as close to the time given as possible.
Home visits Patients whose illness prevents them from attending the surgery can be visited at home. If a home visit is necessary, it would greatly assist the doctor if you could make the request by telephoning the surgery before 9.30am. Please remember, house calls are very time consuming and the doctor can see at least five patients in the surgery in the time it takes to make one house call. If you feel it is an emergency, please let the receptionist know so that she can convey this to the doctor who will phone or visit more quickly.