The practice offer’s the choice of booking doctors appointments using the internet or a smartphone app. We are excited to be able to offer patients the option to book (or cancel) appointments with doctors as this means that the telephones will be less busy during peak times and also allow patients the choice to book doctors appointments at times convenient to them and not always when the surgery is open. The following needs to be taken in to consideration when choosing to use the online booking system as there is some limitation to the system at present; The online system can only be used to book doctors appointments as nurses appointments require different lengths of time, as such we are unable at present to offer an online nurse appointment system. The online system can only be used for face to face consultations and not to book telephone appointments, this is because the receptionist needs to ensure that the appointment is booked with the appropriate clinician (doctor, nurse or pharmacist) and that the correct contact number is used. The computer system also doesn't recognise a telephone appointment on the online system. If you require a double appointment, the use of a translation service or are unsure if you need anything other than a standard 10 minute doctors appointment please telephone the surgery for an appointment and do not use the online service. You will only be able to book one doctor's appointment at a time, you will need to cancel your current appointment if you would like to book a different day or time. We hope by following this guidance the online system will be used appropriately you will benefit from a system which you can use 24 hours a day 7 days a week and patient who chose not to use the online system or who need to telephone the practice for any of the reasons above will benefit from our telephone lines being quieter during peak times, especially early mornings.
Speak to reception regarding how to register as they will need to print out a form with access details to allow you to register for this service.